The Leading Provider of Independent Medical Reports

By John Walker

Premex Services Is No One-Trick Pony

In 1996, three notable events occurred: NASA launched the Mars Global Surveyor, Walt Disney World celebrated its 25th anniversary and Premex Services Limited was established. We may not be pioneering space travel or be a leading kids’ entertainer, but since our inception, we’ve become the UK’s largest provider of medico-legal reports used to assist in the resolution of personal injury claims. 

It’s been nearly 30 years since we were established, and in this time, the industry has taken notice of the unrivalled service we deliver to our clients and the care we show to our employees. That’s why we have a full suite of accolades, including Medico-Legal Provider of the Year and Investors In People Gold, and we have Disability Confident Leader status.

So, What Else Can Premex Do?

On the way to becoming a leading medico-legal provider, we’ve also developed a diverse range of products and services for the insurance and legal sectors, forming Premex Group. Sitting under the group’s umbrella is Premex+ which seamlessly delivers reports for serious injury, clinical negligence, industrial disease and other complex cases, dealing with over 19,000 cases per year.

Alongside this, we also offer pagination on all medical records. Pagin8, our company situated in picturesque Durham, delivers a secure, easy to instruct pagination service, all whilst maintaining the highest levels of data security that’s certified with ISO27001.

But of course, we haven’t stopped there. With this much time and experience in the industry, we understand that no two cases are ever the same and our clients need a rehabilitation partner they can trust. That’s why 3d Rehabilitation joined the group, becoming one of the UK’s largest providers of rehabilitation and specialising in both physiotherapy and psychological treatments. 3d Rehabilitation offers a range of services that can be combined to best assist with the recovery of an injured party. With every case we work on, we ensure that all rehabilitation programs are tailored to the individual to allow for the most efficient recovery possible and offer services such as physiotherapy, Cognitive Behavioural Therapy (CBT), acupuncture, osteopathy and chiropractic sessions.

Premex’s Expert Panel Reaches Far and Wide

We may be headquartered in the north of England but are proud to offer the largest panel of experts in the industry, stretching to all corners of the country. As a MedCo Tier 1 agency, our customer-focused solutions are always delivered with convenience, speed, innovation and quality. But we wouldn’t be able to do this without our incredible panel of medical experts. These experts sit at the heart of everything we do, and we pride ourselves on the calibre and quality of medical professionals we have on our panel.

As we know flexibility is key to ensuring our medical experts can deliver the best quality service, our panel has the freedom to choose how they interact with us and our customers. This means our experts always have control over their workload, giving them the power to manage their existing clinical commitments. 

The Premex Team

Each member of our experienced team goes through extensive training on specific areas/specialisms. This training puts each member of the team in a position to offer the highest standard of care and service to every solicitor, injured party and/or family member that we work with. Alongside our process training, we also offer support and counselling to each member of staff, including emotional resilience training which prepares them for the often difficult and emotional cases they will work on.

Our Expert Panel is supervised by our Chief Medical Officer (CMO), who is essential to ensuring the highest level of service from our panel members. As well as overseeing the development of our internal processes, our CMO ensures the wellbeing and privacy of all our claimants while also maintaining our clinical governance across every aspect of Premex Group.

Meet John Walker, Expert Liaison Extraordinaire

John has been part of the Premex family since 2001, undertaking a variety of operational management roles. In 2007, he became the Expert Liaison Department Manager and is responsible for the recruitment and management of the Premex Services Expert Panel while also ensuring we always deliver the high-quality reports we’re known for. Recently, John progressed to Head of Expert Liaison. Here’s what he had to say about working with Premex.

“It’s part of the Expert Liaison team’s role to oversee the recruitment of experts to our panel. But that’s not all we do. We also provide ongoing support to our experts and monitor overall performance across the panel. As we understand medical reporting isn’t our experts’ primary job roles, we monitor instruction levels, appointment availability and report timescales to suit their availability and individual requirements. Plus, we also bring industry experts together at the annual CPD-accredited conference we host, which gives us the opportunity to build lasting relationships with our experts.”

Leading By Example

Every year, we hold our Leading By Example conference. This is our annual CPD-accredited event, where our experts gain the opportunity to network with other medical professionals and solicitors working in the industry while also enjoying topical presentations and panel discussions. The aim is to inform, advise and assist experts in all aspects of medico-legal work, as well as aiding in professional development.

Last year, we covered a wide variety of topics, including presentations on pitfalls from a barrister’s point of view, whiplash injury in adolescents and report writing software, to name just a few. We’ve been running this event for 15 years now, which just goes to show how valuable our attendees find this conference. 

Need More Reasons To Work With Premex?

We know there are so many providers out there you could choose to work with, but by choosing Premex, you’re also choosing favourable fees and payment terms, a flexible workload, an annual CPD-accredited conference and opportunities to work with industry-leading personal injury and clinical negligence firms. 

If you’re interested in working on the panel at Premex, we’d love to hear from you. 

Telephone: 01204 478300